Shipping policy

The Shoe Shop | Timaru, New Zealand

Last updated: 13 October 2026

1. Order Processing

We aim to process and dispatch orders as promptly as possible during our normal business hours.

Orders may take longer to process during weekends, public holidays, sale periods or particularly busy times. Delivery timeframes begin once your order has been dispatched.

2. Shipping Rates

We use Post Haste to deliver online orders throughout New Zealand.

  • Orders of $200 or more: Free shipping.

  • Orders under $200: Shipping charges apply and will be calculated at checkout.

Free shipping applies to eligible merchandise totals of $200 or over, unless otherwise stated at checkout.

3. Delivery Timeframes

Post Haste offers a range of delivery services across New Zealand. Estimated delivery times depend on your delivery address and the service available for your location.

Typical delivery timeframes are:

  • Local deliveries: Generally delivered within the local metropolitan area.

  • Regional deliveries: Often overnight, usually by lunchtime the next working day for eligible destinations.

  • Nationwide deliveries: Many business-address deliveries are completed overnight, usually by midday the next working day.

  • Residential deliveries: May be delivered overnight or within two working days, with delivery generally completed by the end of the relevant business day.

  • Rural and non-urban deliveries: Typically take 2–3 working days.

  • Inter-island economy deliveries: May take approximately two working days.

These timeframes are indicative only and are subject to the service available for your address, courier schedules and other circumstances. Delivery times are not guaranteed.

4. Tracking Your Order

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow time for tracking information to become available. If your parcel has not arrived within the expected timeframe, please contact us so we can assist.

5. Delivery Address

Please ensure your delivery address and contact details are correct when placing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

Additional costs arising from incorrect or incomplete delivery details supplied by the customer may be the customer's responsibility where permitted by law.

6. Delayed, Lost or Damaged Parcels

If your parcel is delayed, appears to be lost or arrives damaged, please contact us with your order details.

We will work with Post Haste to investigate the issue and determine the appropriate next steps.

Your rights under New Zealand consumer law are not affected by this policy.

7. Incorrect or Missing Items

If you receive an incorrect item or your order is incomplete, please contact us as soon as possible so we can investigate and arrange an appropriate resolution.

8. Returns and Shipping Costs

For eligible change-of-mind returns, customers are responsible for the cost of returning items to The Shoe Shop.

Original shipping fees are non-refundable for change-of-mind returns, and return courier costs will not be reimbursed.

Where an item is faulty or incorrectly supplied, return shipping costs will be handled in accordance with our obligations under New Zealand consumer law.

Please refer to our Returns Policy for further information.

9. Contact Us

If you have any questions about shipping or the status of your order, please contact us using the contact details listed on our website.

The Shoe Shop
Timaru, New Zealand
Website: theshoeshop.co.nz